Account Manager

The role

We’re hiring an Account Manager with a minimum 4- to 5-years experience to join Intercept during an exciting evolution of our account model.

As we introduce a dedicated Integrated Production function owning delivery execution, Account Managers at Intercept are increasingly focused on client leadership, account growth, and commercial continuity.

This role is ideal for someone who thrives in client-facing environments, builds trust quickly, and is motivated by expanding relationships over time. You will act as the primary owner of assigned client accounts, responsible for nurturing relationships, identifying new opportunities, and driving repeat and expanded engagements, while partnering with Integrated Producers to ensure strong delivery outcomes.

Account Managers at Intercept are not order-takers. They are strategic partners to clients and active contributors to the agency’s organic growth.

What you’ll do

• Client Leadership & Relationship Management
• Serve as the primary day-to-day client contact and trusted partner across assigned accounts
• Lead client calls with confidence, structure, and clear next steps
• Manage ongoing client communications, ensuring clarity, responsiveness, and professionalism
• Build deep knowledge of client priorities, stakeholders, and internal dynamics
• Maintain strong relationships through proactive engagement, not reactive support
• Account Growth & Expansion (Core Accountability)
• Own post-project follow-on conversations and proactively advance next engagements
• Identify upsell, cross-sell, and expansion opportunities across existing accounts
• Actively “hunt” for new stakeholder relationships, teams, or business units within client organizations
• Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
• Contribute to shared growth accountability, including pipeline contribution and account expansion goals over time
• Spot client signals early and translate them into concrete opportunities for Intercept
• Delivery Oversight & Project Management
• Provide client-facing oversight across programs while sharing project management responsibilities with Integrated Producers on a project by project basis
• Maintain awareness of timelines, scope, and dependencies to ensure client expectations are met
• Act as an escalation point when risks, changes, or issues arise
• Partner closely with Integrated Producers to ensure alignment between client intent and delivery reality
• Reinforce clarity, prioritization, and accountability across internal and external stakeholders
• Strategic Program & Campaign Oversight
• Contribute to campaign and program strategy alongside Strategy, Content, and Creative teams
• Apply insight from performance data, research, and client feedback to inform recommendations
• Stay conversant in modern B2B marketing, buyer journeys, and AI-enabled approaches to execution
• Documentation, Quality & Communication
• Support creation and maintenance of key client-facing and internal documents (briefs, feedback summaries, recap notes)
• Review deliverables at key milestones to ensure alignment with client expectations and quality standards
• Facilitate internal alignment calls when needed, ensuring clear documentation and follow-through

What you bring

• 4 to 5+ years of experience in a client-facing role within a marketing agency or client-side environment
• Experience managing and growing client relationships, not just servicing them
• Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
• Comfortable initiating commercial conversations and advancing opportunities
• Strong written and verbal communication skills with senior client stakeholders
• Highly organized, adaptable, and effective in fast-paced, multi-account environments
• Confident collaborator able to work across strategy, creative, content, and delivery teams
• Strong critical thinking and problem-solving skills
• Demonstrated comfort with AI-powered tools and modern digital workflows
• Proficient in Microsoft Office and collaborative, remote-first work environments
• University degree in Marketing, Business, Communications, or equivalent experience preferred
• Bilingualism (English/French) is an asset but not required

Why Intercept

• Work with an award-winning B2B marketing agency at the forefront of AI innovation.
• Competitive salary, benefits, and professional development opportunities.
• You connect with Intercept’s RISE values: Risk, Initiative, Support and Effort.
• Use of our company cottage at Innisfil’s Friday Harbour Resort. We’ll even give you a paid day off to enjoy it for a long weekend!
• Monthly telecommunications allowance towards use of your home internet and mobile phone.
• Comprehensive dental and medical benefits plus a Health Care Spending Account.
• Annual wellness fund.
• Group RRSP fund-matching program eligible after 3 years in role.